Return & Refund Policy


At Sturgeon County Kennels, our goal is to have your order delivered within 4-8 business days (remote locations may take longer).

We will not charge you shipping or taxes on Gift Cards.

To ensure your order is delivered safely and directly to you a shipping carrier is automatically determined by Sturgeon County Kennels.

If your shipment has a value of less than $200 and does not require a signature, the courier may ‘safe drop’ the parcel on the doorstep. If the parcel value exceeds $200 and/or requires a signature and there is no one available to receive it, a notice card with pick-up details on how to collect your order will be left. Parcel pick-up details will vary depending on shipping carrier.

If you have questions about your order, you can contact us at or 780-921-3336.

At Sturgeon County Kennels, we stand behind everything we sell.

If you are not 100% satisfied with your Sturgeon County Kennel’s purchase, within 30 days, please return your unused or Manufacturer defective item with your original receipt for a full refund (minus the shipping charge).

  • All returns without a receipt will be credited to your account, at the lowest system price in the last 14 months.
  • All returns with a gift receipt will be credited to your account at the price paid on the gift receipt.
  • Shipping charges for online orders can not be refunded.
  • Refunds will be in the same form of payment originally used for the purchase.

*Terms and conditions apply.

Terms and conditions

Web Orders: Returns of web ordered products will be accepted at our store with a copy of your packing list that was included with your shipment.

Exceptions: There are some exceptions to our Return & Refund Policy. This includes:

  • Raw food and treats
  • Clearance items
  • Special orders

These exceptions are non-refundable.