Deposit Policy

Due to the high demand for our services, Sturgeon County Kennels often reaches full capacity. To ensure we serve all our clients effectively and maintain the highest standards of care, we have established a reservation and deposit policy. This policy helps us manage bookings efficiently, ensuring every pet has a spot reserved when needed.

Reservation and Deposit Requirements

  • Deposit Amount: A 50% deposit of the total cost of the initial reservation is required for all overnight stays.
  • Deposit Deadline: The deposit must be received within 72 hours of receiving your booking confirmation. If the deposit is not received within this timeframe, the booking will be canceled.

What to Expect when Making Your First Booking Request

  1. Booking Request: Start by requesting a booking.
  2. Tentative Hold or Waitlist: If the requested spot is available, it is tentatively held for you. If the facility is full, the customer is automatically added to a waitlist.
  3. Staff Review: A staff member reviews the tentatively held booking request.
  4. Welcome Email: We send you a welcome email.
  5. Deposit Email: Simultaneously, we send out a deposit request email.
  6. Booking Confirmation: Once the deposit is received within 72 hours, your booking is confirmed and locked in.

Cancellation and Refund Policy

  • Refundable Deposit: Deposits are fully refundable if cancellation is made at least 2 weeks before the scheduled check-in date.
  • Late Cancellations and No-Shows: For cancellations made less than 2 weeks before the check-in date or in the case of no-shows, the full deposit will be forfeited.
  • Credit for Forfeited Deposits: Forfeited deposits can be credited towards future bookings if used within 6 months of the original booking date.

Additional Policies

  • Business Hours: Cancellation requests made outside of our regular business hours will be considered received on the next business day.
  • Payment Balance: The remaining balance of the full boarding stay is due at pick-up.
  • Policy Changes: All pricing and policies are subject to change without notice.
  • Methods of Payment: We accept payments via Visa, MasterCard, and American Express. A payment link will be emailed to you for your convenience.
  • Payment Confirmation: You will receive a confirmation email once your payment has been successfully processed.
  • Deposit Non-Receipt Handling: If the deposit is not received within 72 hours, the tentative hold will be released, and the booking will be canceled.

Thank you for understanding and helping us provide the best possible care for all our guests.