Billing & Delivery Information

We regret to inform you that as of May 1, 2024, Sturgeon County Kennels Ltd. has discontinued its delivery services. We apologize for any inconvenience this may cause.

Moving forward, customers are kindly requested to collect their orders directly from our facility during our regular business hours. Our team will be happy to assist you in ensuring a smooth pickup process.

Pick-Up at Kennel Option: When selecting the “Pick-Up at Kennel” delivery option on checkout, please note you are required to collect your order at the kennel. 

Stock Levels and Ordering: Accuracy in our stock levels is a priority, though discrepancies can occasionally occur. For urgent needs or to ensure availability of specific items, especially raw dog food, we recommend calling us directly to verify stock

Billing Information: We accept the following methods of payment:·

American Express
MasterCard
Visa
Debit

Credit cards are pre-authorized with the purchase amount at the time the order is placed and the card is fully charged when items are shipped. This information will be sent to the email address you provided to us in your order, so please ensure you provide us with the correct information. Once your order is placed on-line you will be emailed an initial email notice about your order (sub-total, promotions, discounts, shipping fee and taxes) and the total charged to your method of payment. You will receive an email confirmation with the order number associated with your order, you will need this number to inquire about your order if you are a registered customer (so that you can track your order online if it was backordered) or when/if you call customer service about your order.